FAQ

1. What types of jewellery does AYRE Jewellery sell?

AYRE Jewellery specialises in selling a wide range of stylish and high-quality jewellery pieces. From elegant Heart Stud Earrings to trendy Twist Bracelets, our collection offers something for everyone.

2. Are AYRE Jewellery pieces water resistant and tarnish resistant?

Yes! AYRE Jewellery stands out for its commitment to providing fashionable accessories that are both water resistant and tarnish resistant. Our 18K Gold Plated Stainless Steel pieces are designed to withstand everyday wear and tear.

3. What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please refer to our Refund Policy for more details.

4. How do I start a return?

To start a return, you can contact us at info@ayrejewellery.com. Please provide your order details and reason for the return. If your return is accepted, we'll send you instructions on how and where to send your package.

5. What if my item is defective or damaged?

If you receive a defective, damaged, or wrong item, please inspect your order upon receipt and contact us immediately. We will evaluate the issue and make it right.

6. Can I return earrings or personalised items?

No, for hygiene reasons, we cannot accept returns on earrings or personalised items. Please make sure to choose carefully before making a purchase.

7. How long does it take to receive a refund?

We will notify you once we've received and inspected your return. If your return is approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

8. How long does shipping take?

Items in stock will be shipped within 1-2 working days. Delivery within Ireland usually takes 3-5 working days. International delivery times vary by country.

9. Can I exchange an item?

Yes, if you would like to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item.

10. Do you offer a cooling off period for European Union customers?

Yes, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Please refer to our Refund Policy for more details.

 

If you have any other questions or concerns, please feel free to contact us at info@ayrejewellery.com. We're here to help!